Operations
RK&K offers decades of expertise in toll facility operations, with a team experienced in evaluating and optimizing all components of toll systems, including AVI, AVC, video processing systems, host systems, and plaza infrastructure. Our work includes assessments of existing toll facilities, focusing on civil infrastructure, power, communications, constructability, and maintainability to support the design and installation of new toll collection systems. We also provide strategic support during procurement processes, helping agencies develop technical specifications, pricing strategies, and transition requirements for roadside and host systems.
RK&K routinely supports our clients by monitoring toll system performance against key performance indicators, conducting detailed data analyses to identify and resolve system issues proactively. This includes daily transaction trend reviews to detect anomalies and ensure system reliability. These efforts are part of a broader Quality Management Plan (QMP), which supports agency goals by defining roles, review processes, and continuous improvement strategies. Our proactive approach enhances toll system performance and helps agencies deliver consistent, high-quality service to their customers.
