Back Office Systems
RK&K supports agencies in planning, procuring, implementing, and overseeing back-office systems (BOS), customer service centers (CSC), and violation processing centers (VPC). Our team has extensive experience with system setup and integration, including host computer systems, database management, and interfaces with customer service and point-of-sale (POS) platforms.
We’ve supported the deployment of traditional and alternative payment channels, such as remote kiosks and mobile apps, enhancing customer convenience and expanding access. Our team is well-versed in working with various POS providers to process card-present, card-not-present, and tokenized payments, while ensuring compliance with industry security standards.
RK&K has played a key role in supporting cashless tolling conversions, guiding clients through every phase—from proof of concept and procurement to system design, testing, implementation, and ongoing maintenance. Our work includes interface control documentation (ICD) updates, financial reporting, infrastructure reviews, policy development, and PCI certification.
We also provide in-depth support for CSC/BOS system contracts, including design reviews, coordination meetings, business rules development, requirements tracking, training program development, and transition planning. Our team brings hands-on experience in factory acceptance testing (FAT), interface testing, and operational readiness.
With decades of experience and specialized expertise, RK&K ensures seamless integration and reliable performance of tolling systems that meet the evolving needs of agencies and their customers.
