Support Technician

Join Our Team

RK&K is actively seeking a full-time in office IT Systems Support Technician to join the IT/Support team in our Raleigh, NC office.  This position will play a key role for directly supporting RK&K staff, Information Technology and related equipment and software, desktop systems, communications hardware/software and office systems.  A strong team work attitude is required of the candidate.

Essential Function  

• Monitor and support a help-desk management queue and support customer assistance requests from task identification to resolution and close 
• Assist with computer systems related administration and support as assigned, including backup, security management, user account management for office systems and perform applications support. 
• Provide technical support for desktop, network and virtual hardware, software and applications 
• Familiar with the process of building, loading and upgrading desktop systems. 
• Familiarity with and ability to integrate Cybersecurity into daily activities 
• Assists with, implements and understands security measures on networks and/or systems.  
• Assists with the continuous monitoring of assigned systems 
• Implements technology needs analysis end-to-end.  
• Configure and distribute hardware and software as required, ensures upgrades are accomplished as assigned. 
• Assists in the planning, implementation and support for the network and computing infrastructure plan 
• Ability to work independently with minimal oversight and ability to manage assigned tasks and workload. 
• Occasional field installation support. A few one-week trips per year to be expected. 
• Hands on cable routing and hardware maintenance. 
• Area clean-up support.   

Required Skills and Experience

• High school diploma or equivalent 
• Minimum of 3 years current experience supporting IT hardware, software, and systems for 1000+ users 
• Familiar with help-desk related operations and software, able to take on and manage multiple tasks. 
• Demonstrated knowledge of Windows servers and desktop products  
• Strong understanding of Microsoft SCCM or related imaging, configuration tools 
• Familiar with Microsoft Office 365 and related support issues 
• Experience serving as an Administrator on a medium sized network of servers, desktop systems, and communications devices using current technologies. 
• Specialized certification and strongly recommended (MCSE, A+). 
• Proven ability to perform continuous monitoring activities. 
• Technical writing ability to develop documentation for both end-users and internal IT staff guidance 
• A passion for technology and using it to design creative business solutions 
• Light travel to other RK&K offices on an as-needed basis  
• Highly developed skills supporting remote workers 

Preferred Skills and Experience

• Associates or Bachelor’s degree in IT, Computer Science, Information Systems or related  

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. 

What We Offer

RK&K offers excellent potential for career advancement and professional growth. We also offer attractive compensation packages commensurate with experience and a comprehensive benefits package including:

• Paid time off
• Tuition reimbursement
• Health , dental , vision , life and disability insurances
• Matching 401(k) plan
• Paid Holidays
• Much, Much more!

Why RK&K?

As a full-service engineering and construction management firm, RK&K gives you the opportunity to directly impact the communities in which we live and work.  What sets RK&K apart is an award-winning culture that has fostered a spirit of collaboration and trust for over 100 years. To its clients, the firm delivers concepts, processes, and outcomes that are designed for success. RK&K has earned its reputation as a trusted partner, responsive employer, and community steward.

Design your career at RK&K, Apply Today